Insight into Application Performance Management

Arun Srinivas

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Procuring a monitoring tool is like getting insurance coverage for your IT infrastructure! As long as your infrastructure is working fine, monitoring is not at the top of the mind. The moment there is an incident, the first questions are: what changed? what parts of the infrastructure are not working? where is the root-cause of the problem? The best way to justify the investment in a monitoring tool is by considering the cost of downtime. Downtime costs vary by industry and are based on a company's dependence on IT for its day to day operations and the nature of services that are enabled by IT. The chart below illustrates the average downtime per hour for different industries. Besides the financial cost of downtime, you also need to consider the loss of customer confidence, liability, and lost current and future business. The above data can be used to build a simpl... (more)